Agency heads roll, but two governments should carry the blame
See BBC NEWS | Education | Results fiasco test chief quits and BBC NEWS | Politics | CSA chief resigns amid criticism
Today Jonathan Ford resigned as head of the National Assessment Agency, following a fiasco of English testing for 14 year olds, while Doug Smith, head of the Child Support Agency, resigned amid a prolonged and powerful attack by MPs on the “chronic, systemic failures” of management across the agency.
If these were merely the isolated failures of isolated agencies, then today would have been a simple coincidence. But they are not. They are part of a long series of systematic failures in public sector agencies. Over the last few years we have seen fiascos on passports, on CRB checks for school teachers, on exam results, and on the introduction of computer systems in many parts of the public sector. And, of course, we saw the fiasco of the Millennium Dome and the abortive UK athletics stadium.
It would be convenient to pin the blame on New Labour, but at least half of the failing agencies and systems were established by the Old Tories.
Rather, it points to a malaise in British politics which dates at least back to the Thatcher years.
The malaise is one of farming out the risks of untested policies to paid officials or unelected boards, making ministers accountable only for their intentions, and not for their results.
It was not always so. We may rather laughingly look back at the plethora of government departments, admirably satirised on Radio 4 in ‘The Men from the Ministry’ and later on television in ‘Yes, Minister’. But the old system of departments - for all its faults - made ministers directly accountable for the implementation of government policy. This - in itself - was probably enough to make ministers think twice before establishing systems which could not possibly work.
The Child Support Agency was just one such system. It was doomed to failure from the start, structurally unsuitable for the task it was required to complete, under-resourced and sent off to sink or swim by a government (John Major’s) that knew there was little chance that it would still be around to pick up the pieces.
So, quango heads have rolled. Doubtless others will follow. The public has already forgotten which minister it was created the mess. In this way, although they may have failed in their tasks, the quangos have satisfied their purpose - to take the heat off government long enough to survive just one more election.